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Returns, Refund and Cancellation Policy

Returns, Refund and Cancellation Policy
We operate a returns policy for unwanted and faulty goods. Should you need to return any item to us for any
reason please contact us first by telephone or e-mail – see our Contact page.
Unwanted Goods
Please return goods unused and in original packaging in perfect condition for resale within [30] days of receipt.
We recommend obtaining proof of postage. A full refund [minus the shipping costs] will be made on receipt of the
returned goods.
Please note that you are responsible for shipping costs when returning unwanted goods.
Faulty Goods
If any of the goods are faulty we will either refund the cost amount in full or send you a replacement free of
Exchanging goods
If you would like to exchange any items please contact us and we will do our best to get your exchanged items to
you. Please be aware that you are responsible for the cost of sending the unwanted item back to us and also the
shipping costs for sending out the exchange item.
Changing or cancelling an order
Cancelling your order. You have the right to cancel your order within 7 working days from the date you received
your order. To cancel your order please contact us in writing within 7 days.
If you would like to amend your order and the order has not been dispatched we will happily take payment of the
extra items and send all items out together. If your order has already been dispatched we cannot add anymore
items and you will be required to place an additional order.
Will any return costs be refunded?
If you return something because of an error on our part or because it’s damaged or defective, we will refund any
charges incurred in returning the item to us (either by a personalised pre-paid return label or by refunding your
return postage costs [– up to 2nd class postage only]).
We’ll check all items returned as damaged or defective. In the event we find no fault, we reserve the right to recharge
you for the item/s and to recover our fees and expenses from you.
My Payment Card has changed/expired. How will I receive my refund?
We process all refunds to the original card used when you placed your order. If your card has expired we will
send a cheque to cover any refund costs.
When will I receive my refund?
We action all refunds [the same day we receive the goods back/within 3 days of receipt of the goods] and it can
take up to [3] working days for the refund to show on you card.