Delivery and Returns

Here at Jam Art Factory we pride ourselves on excellent customer service.

Irish/International Shipping

Where?

JamArtPrints.com can deliver your order usually within 3-4 days(locally) 5-10 days internationally(We deliver worldwide!). However with international shipping it can differ in times depending on your local post service. Sometimes postage outside EU can take a week or two and sometimes more.

Packaging?

Each piece will be packaged up safely to protect your order.

Delivery Service Provider?

To keep our delivery prices to a minimum we use standard post from An Post(Ireland’s postal service) which are very reliable.
However if you would like to use registered post and have a tracking service just give us an email at jamartfactory@gmail.com and we can arrange for the price to include registered postage costs.

Gifts?

If you would like us to add a small message in your parcel for a present we can do that free of charge. Just email us with the details.

How will I know when my order has been dispatched?

When your order has been dispatched you will receive an e-mail notification advising of this.

Help! I haven’t received my parcel, what should I do?

Contact us – we will do anything we can to help. If an item sent by An Post has not been received it can often be found at the local sorting office awaiting collection.

Returns, Refund and Cancellation Policy

We operate a returns policy for unwanted and faulty goods. Should you need to return any item to us for any reason please contact us first by telephone or e-mail – see our Contact page.

Unwanted Goods

Please return goods unused and in original packaging in perfect condition for resale within [30] days of receipt.
We recommend obtaining proof of postage. A full refund [minus the shipping costs] will be made on receipt of the returned goods.
Please note that you are responsible for shipping costs when returning unwanted goods.

Faulty Goods

If any of the goods are faulty we will either refund the cost amount in full or send you a replacement free of charge.

Exchanging goods

If you would like to exchange any items please contact us and we will do our best to get your exchanged items to you. Please be aware that you are responsible for the cost of sending the unwanted item back to us and also the
shipping costs for sending out the exchange item.

Changing or cancelling an order

Cancelling your order. You have the right to cancel your order within 7 working days from the date you received your order. To cancel your order please contact us in writing within 7 days.
If you would like to amend your order and the order has not been dispatched we will happily take payment of the extra items and send all items out together. If your order has already been dispatched we cannot add anymore items and you will be required to place an additional order.

Will any return costs be refunded?

If you return something because of an error on our part or because it’s damaged or defective, we will refund any charges incurred in returning the item to us (either by a personalised pre-paid return label or by refunding your return postage costs [– up to 2nd class postage only]).
We’ll check all items returned as damaged or defective. In the event we find no fault, we reserve the right to recharge you for the item/s and to recover our fees and expenses from you.

My Payment Card has changed/expired. How will I receive my refund?

We process all refunds to the original card used when you placed your order. If your card has expired we will send a cheque to cover any refund costs.

When will I receive my refund?

We action all refunds [the same day we receive the goods back/within 3 days of receipt of the goods] and it can take up to [3] working days for the refund to show on you card.